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  • How do I get there?
    Out of the Blue is located at Rua do Boavista 38, 9500-035 Ponta Delgada. We are the building next to the big circle sculpture – you can't miss us! From the airport Taxi: 10 € Aerobus: The closest bus stop to Out of the Blue is number 17 (Escolas das Anexas). The ride takes roughly 20 minutes. In order to use Aerobus you need to make an appointment by phone +351 926 449 624 or via email: aerobus@grupoanc.pt. Aerobus staff will let you know about the current timetable.
  • Parking
    Good luck. Okay, but seriously... Street Parking There is limited free street parking near the hostel on our narrow streets but if you are lucky you can snag one. Please be mindful not to park in front of garages and doorways. Parking on the sidewalk in front of the hostel is not allowed. Be careful as not all street parking is free, look out for the big "P"! Having said that, it's not too expensive at 6€ a day. Parking is free 7pm-8am weekdays, 1pm-8am Saturdays and free on Sundays. Parking Lots There are several throughout the city, some are free and others are metered. Find the closest free of charge on the map below.
  • Are you close to the city center?
    Yes! We are the perfect distance! Far enough away from the noise but only a few minutes walk from the action!
  • How easy is it to get around?
    We are a small city so everything is a comfortable walking distance. In terms of viewing the rest of the island, transportation can be a bit more limited. There are bus systems but not all of them run frequently. Exploring On Your Own Your best option is either renting a car, motorcycle, scooter, or if you are a real adventurer, a bike. Group Excursions Why not sign-up for one or more of our tours. We take small groups around the island on various adventures. It's the best way to meet new people and experience our beautiful island. Plus we know all the best spots! Contact us to find out more :)
  • What do I need to know before I book at Out of the Blue?
    Guests must be at least 18 years of age to book a stay at Out of the Blue. Minors must be accompanied by a parent or guardian (See our family policy for more information). A valid, signed, and pre-approved credit card in the name of the primary Guest is also required, along with a matching valid form of identification (Passport or National ID Card).
  • What do I need to do if I need to cancel my reservation?
    Why would you want to do that? Well, if you must... Please send us a request via email. It is free of charge up to 7 days before your scheduled check-in date (3 pm Azorean Time). See Cancellation Policy for more information. Booking a tour is always non-refundable regardless of the policy. Please, make sure you can join it before you make a reservation.
  • When I book, is there a preauthorization prior to check-in?
    No. However we do require bank card details to confirm reservation.
  • Is there a no-show charge?
    Yes, if you do not show up for your reservation and have not cancelled your reservation (see Cancellation Policy for more info), the full price of your booking will be charged.
  • What credit cards do you accept
    Pretty much all of them but not American Express. If you have any concerns please email us and we can double check for you.
  • What do I need to know before I book a tour with you?
    We do a bunch of different tours covering different areas of the island and they are planned according to weather conditions. Our most popular tours are Sete Cidades, Furnas, North Coast, Lagoa do Fogo, as well as some secret spots. You don’t want to miss out! Our tours usually start at 10am (pick-up at Out of the Blue in our electric van) and end around 4pm. That’s a full day tour with our amazing guide Lidia. As any activity in the nature, you need to be aware and accept the following: even though most hikes are described as "medium", they involve some hiking up and down steep and sometimes slippery paths, therefore you should assess your abilities and energy level before signing up, have proper shoes with you, no flip-flops or casual sandals are advised, the weather conditions on the island can change, also during the day. Be ready for strong sun (sunscreen), heavy rain or wind (proper jacket), take with you water and food/snacks, there will be time for a pause to regenerate but no chance to buy something, not following our recommendations and tour guide instructions shifts responsibility of any results of actions to you. Booking & Refund Policy of the tour: payment is non-refundable if cancelled within 48 hours prior to tour departure time. We recommend signing up in advance because we only have 6 places in our magic electric van. You can easily do it through our website booking system or by email :)
  • When is check-in?
    From 3:00pm :)
  • When is check-out?
    Until 12:00pm :)
  • Can I check-in early?
    Out of the Blue opens at 8am and we are always happy to safely store your luggage until check-in at 3pm, so you can start exploring the beautiful island right away. If your room is available before 3pm we are more than happy to proceed with your check-in right away, however this is not something we can always promise.
  • Can I check-in late?
    The front desk is staffed between 8am and midnight, but you can check-in later if you are arriving on a late night flight. Should you need a late check-in please contact us directly at ola@outoftheblueazores.com with your flight details so we can be sure to have someone ready to greet you.
  • Can I check-out before 8 am?
    No! Now you must stay FOREVER. Only joking, that's not a problem. Just settle your bill with us the night before and please be sure to leave your keycard at reception desk.
  • Cancellation Policy
    Our Cancellation Policy differs and depends on the way you made a reservation. If you booked via our website, you can cancel your reservation free of charge until 7 days before your scheduled check-in date (3 pm Azorean Time). Otherwise, the full price of your reservation will be charged. In order to request a cancellation, please, send us an email. If you booked through any other platform, please refer to cancellation policy stated in that booking platform. In order to request a cancellation, please, contact that booking platform (we can cancel only reservations made through our website).
  • Do you allow pets?
    While we love our furry friends, due to the nature of our shared space we do not allow pets. However, our garden is a home for a fostered abandoned kitten named Putcha. She loves cuddles but not other cats ;) If you are craving some cute pet photos feel free to ask our wonderful cleaning ladies to share some of their fur-babies!
  • Do you allow smoking?
    We do not permit smoking anywhere in the hostel nor on the balconies. We do allow smoking in the garden but, we please ask you to be mindful of other Guests.
  • Does your hostel have quiet hours?
    Quiet hours are between 12am–8am in the garden and sleeping floors 11pm–8am in the living room During that time we ask that you please respect the other Guests of the hostel and keep the volume down. If you are reserved in one of our shared bunk rooms, we ask you to be mindful of the others within the room, and their comfort.
  • We are a family with small kids. Is it possible to stay with you?
    Our property does not have facilities to accommodate children. Due to our Guests profiles and child security it wouldn’t be appropriate neither for you nor for the other Guests. However, we can recommend a solution which may meet your expectations. Please contact us directly via email before making a reservation.
  • Do you have WiFi access?
    Absolutely. WiFi access is free and available to all our Guests at the speed up to 500Mbps!
  • What's the deal with your guest kitchen?
    The guest kitchen is located on the ground floor. The guest kitchen is available for use for all our Guests. The kitchen offers a kettle, espresso machine, microwave, induction burner, oven, limited cooking utensils, dry storage and refrigeration for your food. Please respect the public space and communal nature of the guest kitchen – clean up after yourself. There are stickers and markers in the refrigerator for labeling your food. Unlabeled items will be removed by cleaning staff, so please don't forget to claim your goods. The top shelf in the refrigerator is available for Guests to leave anything they are willing to share with others.
  • Is there private storage in the shared rooms?
    Each bed in the shared rooms has its own lockable luggage drawer, which is sized to fit a carry-on bag with extra room to spare. If you don't have your own lock, you can purchase one at reception.
  • I hear you have a pool?
    Yes we do! It is located outside on our terrace and is accessible to all our Guests. Is it heated? That's a heated question... We embrace nature therefore we enjoy ocean temperature water all year long - our pool gives you a bit of this experience ;)
  • Is breakfast included?
    Always! Come join us in the garden for a wonderful selection of fresh fruits and bread, yogurt, jams, cereals, pancakes and our daily special. We also have a delightful local tea and do we really need to mention coffee? There is ALWAYS coffee!
  • Do you have a laundry service?
    Yes we do! We offer a laundry service to wash and dry your clothes for €10.
  • Do you have hairdryers?
    Yes! Private Rooms Every private room has a hairdryer in the bathroom. Dorm Rooms Please ask at reception, and we will provide you with a hairdryer!
  • Are toiletries provided?
    Yes! Each bathroom is provided with refillable bottles of shampoo/body wash, conditioner, lotion and soap. We love our beautiful island and use refillable bottles to minimize the use of single use plastics. Please join us in our efforts and refrain from taking these bottles with you. A fee will be added to your bill if they are found missing after check-out. Thank you.
  • What is your accessibility?
    We are located in an old house with stairs and no elevator which, unfortunately, has no rooms that are universally accessible.
  • Do you rent cars?
    We don't personally rent cars, however, we always recommend AutAtlantis! They have wonderful service and rates and are conveniently located down the road from Out of the Blue. Additionally, they have an office located at the airport for easy pick-up and drop-off. Don't drive? You can also rent a bike with them. Check out their website or contact them directly by emailing Carla, and don't forget to mention that you are staying with us - they have a special offer awaiting you!
  • What is the best way to explore the island?
    We don't mean to be boastful, but we do offer some pretty amazing tours exclusively for our Guests. We do a bunch of different ones covering different areas of the island and they are planned according to weather conditions. Our most popular tours are Sete Cidades, Furnas, North Coast, Lagoa do Fogo, as well as some secret spots. You don’t want to miss out! Our tours usually start at 10am (pick-up at Out of the Blue in our electric van) and end around 4pm. That’s a full day tour with our amazing guide Lidia. Sign-up early because we only have 6 places in our magic electric van. You can easily do it through our website booking system :)
  • What if I have dietary requirements?
    We always accommodate vegetarian, vegan, lactose-free and gluten-free diets. Please, let us know of your needs directly when making a reservation. When signing up for dinner at the reception we kindly advise you to remind us about your food preferences. If you have other dietary restrictions/concerns please let us know in advance and we will do out best to accommodate them, however be aware that we do not have a dietician on staff – please proceed on your own recognisance.
  • Our favourite colour?
    🌈 It has to be the rainbow, it's too hard to just pick one! 🌈 Don't be discouraged if you wake up to rain on the island, chances are you will experience an amazing rainbow later on.
  • Our favourite song?
    🎵 We are loving, Have You (Island Song) by Tout Va Bien at the moment 🎶 Follow our playlist on Spotify and keep up to date on everything we are listening to at the moment!
  • Weather
    We might be a small island, but the weather can be wildly different from one side to the other. We recommend using Spot Azores to check real-time weather conditions (we have webcams located on different locations of the island).
  • Service numbers
    Emergency 112 Fireman +351 296 301 301 Police +351 296 282 022 24h Taxi +351 911 065 915
  • Our favourite restaurants
    All these restaurants are walking distance from the hostel LOCAL FOOD & TAPAS Taberna da Boavista Rua Da Boavista 38 Ponta Delgada +351 932 181 722 A Tasca Rua Do Aljube 16 Ponta Delgada +351 296 288 880 Bar Aliança R. do Açoreano Oriental 23 Ponta Delgada +351 296 284 095 Taberna Açor Rua Dos Mercadores 41 Ponta Delgada +351 296 629 084 SEAFOOD Õtaka R. Hintze Ribeiro 5 Ponta Delgada +351 919 312 080 MEDITERRANEAN Fornarina De São Dinis Rua Padre Fernando Vieira Gomes 20 Ponta Delgada +351 296 844 995 VEGETARIAN Santo Seitan Rua Machado dos Santos 75 Ponta Delgada +351 925 348 233
  • Our favourite bars
    3/4 Rua Dr. Guilherme Poças 12 Ponta Delgada +351 296 628 040 Tã Gent Rua Hinze Ribeiro 83 Ponta Delgada +351 296 629 555 Cantinho Dos Anjos Rua Hinze Ribeiro 83 Ponta Delgada +351 296 629 555 Arco 8 Avenida Abel Ferin Coutinho, Santa Clara Ponta Delgada +351 296 284 103 Raiz Bar Rua António José D’Almeida Ponta Delgada +351 296 904 862
  • Our favourite cafes
    Louve Michaelense Rua Hinze Ribeiro 83 Ponta Delgada +351 296 629 555 Terra Verde Tea House Rua Dr. Francisco Faria e Maia 16 Ponta Delgada +351 296 628 264 Armazéns Cogumbreiro Rua Hinze Ribeiro 83 Ponta Delgada +351 296 629 555
  • Hot springs
    Poça da Dona Beija Lomba Das Barracas 1 Furnas +351 296 584 256 Parque Terra Nostra Largo Marquês da Praia e Monfort, 9675-061 Furnas +351 296 549 090 Caldeira Velha EN5 2A Ribeira Grande +351 296 704 649 Ponta da Ferraria R. Padre Fernando Vieira Gomes 11 Ferraria Free Ocean Hot Spring
  • Places to surf
    Areais de Santa Bárbar Rua da Praia 2, 9600-201 Ribeira Grande Praia do Pópulo Estr. Regional do Pópulo 132, 9500-000 Ponta Delgada Praia dos Mosteiros R. da Areia 40, 9555 Mosteiros
  • Hikes
    We don't mean to be boastful, but we do offer some pretty amazing tours exclusively for our Guests. We do a bunch of different ones covering different areas of the island and they are planned according to weather conditions. Our most popular tours are Sete Cidades, Furnas, North Coast, Lagoa do Fogo, as well as some secret spots. You don’t want to miss out! Our tours usually start at 10am (pick-up at Out of the Blue in our electric van) and end around 4pm. That’s a full day tour with our amazing guide Lidia. Sign-up early because we only have 6 places in our magic electric van. You can easily do it through our website booking system :)
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